TERMS & CONDITIONS

TERMS OF SERVICE :

To agree to these terms, click “Agree”. If you do not agree to these terms, do not click “Agree”, and do not use the service.

PAYMENT :

Payment shall become due upon placement of the order. No goods shall be supplied without payment…..

PRE ORDERS :

Any product purchased marked as a ‘pre order’ will be available for dispatch and distribution at a later date, this date will be written within the product description however will be subject to change. Your credit/debit card will be charged at the point of purchase

CLAIMS :

Claims arising from damage delay or partial loss of the goods in transit must be made in writing to customerservice@cleopanther.com within seven working days of delivery. The Company shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing by The Company promptly return any of the goods subject of any claim and any packing materials securely packaged and return them to The Company for examination.

TAXES AND DUTIES :

Customers must be aware that they may be liable to pay Import Taxes and Duties if value of goods ordered are of a value over their national import thresholds.

RETURNS/EXCHANGE POLICY :

Please make sure to choose the right size. We do not take returns or exchange items received for different items than originally purchased and we also do not process exchanges for another size within the same product. If there is a packing error or a faulty product delivered from our side please contact customerservice@cleopanther.com within 7 working days of the item being received.

MAILING LIST :

By purchasing from or subscribing to the website, we may use your e-mail address (or your telephone number) to send you appropriate news, updates, ticket info etc.